Terms of Service

1. Agreement and eligibility

These Terms of Service are an agreement with Naffo Technologies Pvt Ltd (Naffo, we or us) and govern your use of Naffo at naffo.tech and Naffo Desktop (the Service). Before creating an account, you must actively accept these Terms and acknowledge the Privacy Policy and your data responsibilities. You must be at least 18 and legally capable of entering this agreement. If you act for a business, you represent that you are authorised to use the Service for it. Do not create an account if you do not agree.

The Privacy Policy explains our processing of personal information. Accepting these Terms is not consent on behalf of your customers, employees or other individuals, and does not authorise optional AI connections, marketing or every future disclosure of personal data.

2. The Service

Naffo provides business management software including invoicing, inventory management, manufacturing workflows, dairy procurement, accounting, Tally synchronisation and optional AI integrations. Available features depend on your plan, configuration and deployment. The Service is a software tool and does not replace professional legal, tax or accounting advice.

3. Subscriptions and billing

Subscriptions are billed monthly or annually in Indian Rupees (INR). Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date. Prices are subject to change with 30 days' notice. Annual subscriptions are non-refundable after the first 14 days. Monthly subscriptions may be cancelled at any time with effect from the next billing date. These provisions do not restrict mandatory refund or consumer rights under applicable law.

4. Your data and our responsibilities

You retain your rights in business data you provide, subject to the rights of individuals and other rights holders. You permit Naffo to process that data to provide and secure the Service, fulfil your lawful instructions and meet applicable legal obligations, as described in our Privacy Policy. We do not sell your personal information. You may use available export tools or contact us for export and deletion requests. Retention and deletion are subject to applicable law and the Privacy Policy.

Your business and Naffo may have different data protection roles for different processing activities. Those roles depend on the facts and applicable law. Naffo remains responsible for the security, lawful processing, breach response, rights handling and other statutory duties that apply to it, including processing performed on its behalf. These Terms do not transfer those duties to you or waive any individual's statutory rights.

5. Acceptable use and account security

You are responsible for your use of the Service and the instructions and access permissions you give to your authorised users and connections. Secure passwords, API keys and devices, grant only necessary access and promptly report suspected misuse. You must not:

• Use the Service for unlawful processing, fraud, tax evasion or unauthorised access.
• Upload or disclose personal data, confidential information or copyrighted material without lawful authority.
• Share credentials with unauthorised persons, bypass permissions or use connections to extract data you are not entitled to access.
• Upload malicious code, disrupt the Service or misrepresent your identity or business records.
• Reverse-engineer, copy or resell the software without permission, except where applicable law permits it.

6. GST and other business compliance

Naffo calculates taxes using the configuration and records you provide, including GSTIN, HSN/SAC codes and tax rates. You are responsible for checking your records, tax configuration, filings and business compliance under applicable GST and other laws. Consult a qualified professional where needed; use of the software does not certify compliance.

7. Tally and third-party products

Naffo is independently developed. Tally and TallyPrime are trademarks of Tally Solutions Pvt. Ltd. Other company and product names belong to their respective owners and identify products or compatibility. References do not imply affiliation, endorsement or certification. Integration availability depends on version, plan, permissions and configuration; confirm your required workflow before purchase.

The Tally Connector is a companion Windows service for exchanging transaction data between Naffo and your local Tally installation. You are responsible for valid third-party licences and for authorising the data exchanged by connections you enable.

8. Claude, AI clients and other optional connections

Connecting Claude or another AI client, MCP client, email service, accounting tool or other provider is optional. Authorised tools may return business records and personal data to that client and its provider. Prompts, attachments, tool results and conversations may be processed, stored or transferred under the provider's own terms and your account settings. Do not assume a provider has no retention, no model training or India-only processing; check its applicable terms and settings before sharing.

Before enabling a connection or directing a transfer, check that you have lawful authority for the particular data, recipient and purpose. Review access scopes and restrict them to what is necessary. Avoid unnecessary personal data, credentials, sensitive records and children's data; do not send data unless the required legal conditions and safeguards are met. For example, permission to hold a customer invoice does not automatically permit sending its contact or payment details to an AI provider. Employee records, mailing lists, health information and customer communications need the same care.

Review AI outputs and proposed actions before relying on them or allowing changes, payments, filings or external communications. AI can make mistakes and tool execution depends on the permissions and confirmations actually configured. You are responsible for unlawful instructions or disclosures you make or authorise; this does not excuse a failure by Naffo to meet its own duties.

Revoke Naffo credentials and provider permissions when access is no longer needed. Disconnecting prevents future authorised access but does not automatically erase copies already held by a provider. Use its deletion and retention controls where applicable, and notify us promptly if you suspect unauthorised access or disclosure.

9. Service availability

We target 99.5% monthly uptime for the web application, excluding scheduled maintenance. Scheduled maintenance is announced at least 24 hours in advance. Third-party services, including government portals, Tally and AI providers, can affect availability. Responsibility for disruption is subject to applicable law and the limitations below.

10. Limitation of liability

To the extent permitted by applicable law, Naffo's aggregate liability arising from these Terms or use of the Service is limited to the amount you paid us in the 12 months preceding the claim, and excludes indirect, incidental or consequential losses, including lost profits or data loss.

These exclusions and limits do not apply to fraud, wilful misconduct or liability that cannot lawfully be excluded or limited. They do not remove Naffo's statutory data protection or security obligations, restrict regulators' powers or waive mandatory consumer or data protection rights. No clause guarantees that either party will avoid a legal claim or regulatory action.

11. Governing law

These Terms are governed by Indian law. Subject to mandatory law, disputes are subject to the courts of Ahmedabad, Gujarat, India. This does not restrict any statutory right to approach a competent consumer forum, data protection authority or other regulator.

12. Changes to terms

We may update these Terms with 30 days' notice via email and in-app notification. Material changes that reduce your rights require explicit acceptance before applying to you. Existing signup acceptance records do not establish acceptance of later versions.

13. Your data protection obligations

For data you collect, upload, import or instruct us or a connection to process, you must establish a lawful purpose and authority, give required notices, obtain valid consent where required or establish another permitted legal basis, and honour applicable withdrawal, correction and deletion requests. Keep appropriate records of these steps. Collect and share only necessary data, ensure appropriate accuracy, and meet applicable retention, security, breach reporting and cross-border transfer requirements.

This includes the Digital Personal Data Protection Act, 2023 and its rules to the extent applicable and brought into force, the Information Technology Act, 2000 and applicable rules, and relevant confidentiality, intellectual property, consumer, employment, financial and sector-specific requirements. The DPDP framework has phased commencement; obligations apply when the relevant provisions are in force. These Terms do not certify that your activities comply with any law.

14. Customer-caused claims and misuse

To the extent permitted by law, you will indemnify Naffo against third-party claims, losses and reasonable defence costs to the extent caused by your unlawful data uploads or disclosures, infringement of others' rights, or material breach of these Terms through instructions or access you authorise. This does not cover loss caused by Naffo's negligence, fraud, wilful misconduct or breach of its own legal obligations, and does not transfer statutory responsibility or penalties that law does not allow to be transferred.

Naffo must promptly notify you of such a claim, take reasonable steps to mitigate loss and allow reasonable participation in its defence. Neither party may settle a claim imposing liability or obligations on the other without that party's consent. We may restrict a connection or account where reasonably necessary to address unlawful use, a security risk or a legal requirement, with notice and an opportunity to address the issue where practicable and lawful.

15. Contact

For questions about these Terms, personal data requests or to report suspected misuse, contact Naffo Technologies Pvt Ltd at harsh@naffo.in or use our contact page at /book-demo.