Delete your Naffo account

Delete from the Naffo app

Sign in to the Naffo app and open Profile or Settings. Tap Delete my account, read what will happen, enter your password and confirm. You are signed out right away.

Delete without the app

Email harsh@naffo.in from the email address on your Naffo account, with the subject "Delete my account". Include your username and company name. Never send your password. We check that the request is yours and reply within 30 days.

If you are a team member, your company's owner or admin can also delete your login in Settings > Users.

If you are a team member

A team member is anyone who does not own the company in Naffo: staff, accountants, salespeople, field staff and portal users.

• Your login is switched off at once and you are signed out on every device.
• Your company's owners and admins are told, and they finish the deletion. Naffo reminds them every week until they do.
• The deletion removes your login and the details on it (name, username, email, phone number, password, two-factor and PIN settings), your sessions, your notifications and notification settings, and the browsers and phones registered for your push notifications.
• To cancel, ask your company's admin to reactivate your login before they delete it.

If you own a company

• Your request goes to Naffo support. Your login keeps working so you can export your company's books first.
• Within 30 days we contact you to delete your login and, if you are the company's only owner, to agree what happens to the company.

When a company is deleted

• All of its data is deleted: invoices, vouchers, credit and debit notes, GST registers, stock, products, parties, employees, users and files. It cannot be recovered.
• GST law and the Companies Act require a business to keep its books for several years. That duty stays with the business, so export everything you need before the company is deleted. Naffo does not keep a copy.
• The company's activity log is kept, with the names, IP addresses and devices removed from it.

What stays after your account is deleted

• Records you created while working for a company belong to that company and stay with it: for example invoices, orders, payments, attendance, field visits and assistant conversations. You can delete your assistant conversations in the app before you go. To have other records removed, ask the company, or email us and we will help.
• The company's activity log keeps your name on the actions you took and a record of the deletion, because accounting law requires a business to keep an audit trail.
• Deleted data can remain in our encrypted database backups until those backups expire. We never restore a deleted account from them.